Services

Infertility Counselling

  • In order to maximize the effectiveness of psychological services, clients should make counselling a high priority. Session fees will be applied for missed and/or scheduled appointments cancelled less than 24 hours in advance.
  • No refunds are offered for completed sessions.

Fertility Yoga Pre-paid classes

  • Pre-paid classes are not refundable in the case of pregnancy achievement. However may be transferred to family or friends.
  • If  you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.
    • NOTES: Service credits are valid for 30 days only!
  • If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
  •   There is no cash refund.
  • There is no refund for merely changing your mind.

Individual Fertility Yoga Classes

  • There are no refunds for completed classes
  • Classes may be cancelled by the instructor at any time but resume the following week due.

Doula Services

  • No refunds are available for completed Doula services.
  • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and Halton Infertility and Pregnancy Support Services and its subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.

Fertility Coaching

  • Session fees will be applied for missed and/or scheduled appointments cancelled less than 24 hours in advance.
  • No refunds are available for completed coaching services.

Products

Fertility Products and Yoga Accessories

  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
  • Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page
  • Customers are responsible for all shipping charges on exchanges or refunds.
  • Refunds are only available when an equivalent replacement is unavailable and customer does not wish to exchange for another product

Books & DVD’s

  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
  • Customers are responsible for all shipping charges on exchanges or refunds.
  • Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.

Digital Products (Audio, Video, E-Book  and downloads)

  • These products are not eligible for return or exchange.
  • Should your file be defective or damaged upon arrival please contact the artist/creator of the product we will arrange for a copy of the file to be re-sent.
  • Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact the appropriate division of the company.